Shipping policy

Last updated: 30 September 2026

This policy explains how orders placed on www.trackwhatmatters.in are processed and delivered. Orders are fulfilled by Roadcast Tech Solutions Pvt. Ltd. (Track What Matters), B-66, Second Floor, Naraina Industrial Area, Phase II, New Delhi, Delhi 110028.

At a glance

  • Free delivery on all orders within India.
  • Dispatch in 1–2 business days after your order is confirmed.
  • Delivery in 3–7 business days in most of India.
  • Cash on Delivery available on eligible pincodes.

1. Processing and delivery times

  • Processing: orders are packed and handed to our courier partner within 1–2 business days of confirmation. Business days are Monday to Saturday, excluding public holidays.
  • Delivery: standard delivery takes 3–7 business days after dispatch, depending on your location. Remote areas and parts of the North-East, Jammu & Kashmir, Ladakh and island territories may take a few days longer.
  • The expected delivery date shown at checkout is an estimate. If your order has not arrived within that time, contact us and we will chase it with the courier. You can also cancel a delayed order for a full refund (see our Refund Policy).

2. Shipping charges

Delivery is free on every order within India, with no minimum order value. The total you see at checkout is the final amount you pay, including GST.

3. Payment options

  • Prepaid: UPI, debit and credit cards, net banking and wallets, through our secure payment partners.
  • Cash on Delivery (COD): available on eligible pincodes. Whether COD is available for your address is shown at checkout. Please keep the exact amount ready.

4. Order tracking

Once your order ships, we send the courier name and a tracking link by email and/or SMS. You can track your order with that link or on the courier partner's website.

5. Where we deliver

We currently deliver within India only, to serviceable pincodes. We cannot deliver to P.O. Box addresses. If your pincode is not serviceable, you will see this at checkout, or we will contact you and refund your order in full.

6. Receiving your order

  • Please check that the outer package is sealed and undamaged before accepting it. If it looks tampered with or damaged, you may refuse delivery and let us know.
  • Some deliveries may require an OTP or signature, so please make sure someone is available to receive the package.
  • Report any damage, missing items or wrong products within 7 days of delivery, with photos or a short video. We will arrange a replacement as per our Refund Policy.

7. Failed deliveries

If the courier cannot deliver after repeated attempts, or the order is refused, it is returned to us. For prepaid orders, we refund the full amount once the package reaches us. You are welcome to place a new order at any time.

8. Contact us

Questions about your delivery? Email marketing@trackwhatmatters.in or call +91 84482 22675 (Mon–Sat, 10:00–19:00 IST).