Terms of service

Last updated: 30 September 2026

1. About these terms

These Terms of Service ("Terms") apply to your use of www.trackwhatmatters.in (the "Website"), your purchase of Track What Matters ("TWM") products, and your use of the TWM mobile app and tracking service (together, the "Services"). The Services are provided by Roadcast Tech Solutions Pvt. Ltd., B-66, Second Floor, Naraina Industrial Area, Phase II, New Delhi, Delhi 110028 ("TWM", "we", "us").

By placing an order or using the Services, you agree to these Terms, our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the Services.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract under Indian law to buy from us or to create a TWM app account. A parent or guardian may set up and manage a device for a child.

3. Orders, pricing and payment

  • All prices are in Indian Rupees and include GST. The total shown at checkout is the full amount you pay. Delivery within India is free.
  • Your order is confirmed when we send an order confirmation. We may cancel an order, with a full refund, if a product is out of stock, if there is an obvious pricing or listing error, or if we suspect fraud.
  • We accept prepaid payments (UPI, cards, net banking and wallets) through secure third-party payment gateways, and Cash on Delivery on eligible pincodes. We do not store your full card details.
  • Product images are for illustration. Colours and packaging may vary slightly. Key specifications, the country of origin and the manufacturer or importer details are shown on the product page or packaging.

4. Delivery, returns and warranty

Delivery is covered by our Shipping Policy. Replacements, refunds, cancellations and the 1-year device warranty are covered by our Refund Policy. Nothing in these Terms limits the rights you have under the Consumer Protection Act, 2019.

5. TWM app, SIM and service plans

  • App account. Most TWM devices work with the TWM app on Android and iOS. You are responsible for keeping your login details secure and for activity on your account.
  • Included plan. Trackers that need mobile data ship with a pre-activated SIM and a data and app plan for the period stated on the product page. The plan starts when the device is activated or as described on the product page.
  • Renewals. After the included period, continued tracking requires a paid renewal. The renewal price and plan length are shown before you pay. Where a plan renews automatically, this is shown clearly before you sign up, and you can turn off auto-renewal at any time before the next renewal date by contacting us at marketing@trackwhatmatters.in or +91 84482 22675. If you do not renew, tracking stops. Renewal fees are non-refundable once the renewal is active, except where the service fails because of a fault on our side.
  • SIM use. The SIM supplied with a device is meant only for that device. It may not be removed and used in any other device, or for calls, data or any purpose other than operating the TWM device. Misuse may lead to the SIM being deactivated without refund.
  • KYC. Under Department of Telecommunications rules, we or our telecom partner may ask for identity and address details of the device user. We may need to suspend a SIM if the required details are not provided.
  • Coverage. Tracking depends on mobile network coverage, GPS signal, device battery and power supply. Location accuracy can vary indoors, underground or in areas with weak signal. The Services are an aid and do not replace emergency services. In an emergency, always call 112.

6. Lawful and responsible use

TWM products are designed to help you protect your family, pets, vehicles and belongings. You agree that you will:

  • track a person only with their informed consent, or, for a child or a person who cannot consent, as their parent, lawful guardian or carer, and only in their interest;
  • not use any TWM product or Service to stalk, harass, monitor or intimidate anyone, or to track a vehicle or property you do not own or are not authorised to track;
  • comply with all applicable laws, including laws on privacy, road safety and vehicle modification; and
  • not reverse-engineer, tamper with, resell access to, or interfere with our devices, app, servers or network.

We may suspend or end your access to the Services, without refund, if you breach this section. We will cooperate with law enforcement where the law requires it.

7. Installation

Some vehicle trackers and dash cams require wiring to the vehicle. Installation should be done carefully, following our instructions, or by a qualified technician. We are not responsible for damage to a vehicle, voided vehicle warranties or electrical faults caused by improper installation carried out by you or a third party.

8. Intellectual property

The TWM name, logo, website content, app and device software belong to Roadcast Tech Solutions Pvt. Ltd. or its licensors. You may not copy, modify or use them for any commercial purpose without our written permission.

9. Reviews and content you submit

If you post a review, photo or other content, it must be honest, lawful and your own. You give us a non-exclusive, royalty-free right to display it on our Website and marketing channels. We do not edit reviews to change their meaning and may remove content that is abusive, fake or unlawful.

10. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of data, loss of profits, or loss or theft of a vehicle, pet, belongings or other property that the Services were used to track. Our total liability for any claim relating to a product or Service is limited to the amount you paid for that product or Service. Nothing in these Terms limits liability that cannot be limited under Indian law, including your statutory rights as a consumer.

11. Third-party services

The Services rely on third parties such as Shopify (our e-commerce platform), payment gateways, courier partners, telecom operators and map providers. Their own terms may apply to your use of their services. We are not responsible for outages or errors in services we do not control.

12. Changes

We may update these Terms from time to time. The updated Terms will be posted on this page with a new "Last updated" date. Changes do not affect orders already placed.

13. Governing law and disputes

These Terms are governed by the laws of India. Please contact our Grievance Officer first so we can try to resolve any issue. Subject to your right to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, the courts at New Delhi have jurisdiction.

14. Contact and grievances

Customer support: marketing@trackwhatmatters.in · +91 84482 22675 (Mon–Sat, 10:00–19:00 IST).

Grievance Officer: Anurag Sharma, Roadcast Tech Solutions Pvt. Ltd., B-66, Second Floor, Naraina Industrial Area, Phase II, New Delhi, Delhi 110028 · anurag.sharma@roadcast.in. We acknowledge complaints within 48 hours and resolve them within one month.